MOD Pizza

This location has always been a go to place over the last 2 years working in Irvine! You were always greeted with a warm welcome and a big smile! The service and food quality has always been something that they never missed!!! Went today after a month or so of not going there and it was completely changed! Looked like a whole new staff was there and it was such a shame! The person pressing and making your pizza did not look like they were in dress code while wearing sandals and his toes are out was not the most appetizing thing! Then there was a guy with glasses that was extremely LOUD acting like he is at a concert yelling!! I get having fun at the work place, but measure yourself and read your audience! He literally ignored 3 customers waiting to be charged just to get his final joke in! A huge let down for a place that I considered amazing! Hopefully this was temporary, but if not then please be prepared to basically walk into a Frat House of how loud and unwelcoming these guys were! Lastly, there was a guy that had a whole set up for smoking weed or some type of drug laid out on the dining room to the open area where people can see this, bus instead of the team acknowledging this they instead encouraged it primarily the guy with glasses and his 3 gold chains! It was a bigger let down when you can see this “customer” walk to the side of the building and start smoking whatever he was smoking out of his pipe! Only saving grace was that the quality of food was still good if you can look past everything else!

I'm a regular at this spot, visiting about 3 or 4 times every month. It's conveniently close to our house, and honestly, their pizza has always been good. However, an incident on 12/29/2023 left me quite baffled and frustrated. I had ordered a pizza online for pick-up at 1:45 pm, and I made it to the store at 1:44 pm. There weren't many customers, just about 4 or 5 people, so I expected a quick pick-up. I approached the guy behind the counter, asking if my order was ready. He gestured for me to wait, so I took a seat directly in front of him, patiently. While I waited, I watched him handle pizzas going in and out of the oven, chatting with a coworker. Then, a third person emerged from the back, and they all started a new conversation. My anticipation was building up as I sat there waiting. To my surprise, another customer walked in after me, and almost instantly, the guy handed her the pizza she had come to collect. I was taken aback and frustrated beyond measure. I'd been sitting right in front of him, waiting for my pizza, which was ready even before I arrived. It wasn’t the first time I had experienced such disregard for a customer's time and presence. As someone who values good service, this incident has left me considering other pizza places to frequent.

Organic pizza, brilliant service, dog-friendly patio and a free musical education too! Brilliant slightly obscure music from across the ages. Grand Puba. P1Harmony. Mel & Kim (Respectable)! The Big Three (Some Other Guy)!! Closes at 10 on a weekday. Get the 11” Mod original for a delicious crispy yet hearty pizza with spicy red sauce, as many toppings as you like (less is more but make sure there’s some arugula and mushrooms). Ask for extra crispy and they will gladly oblige. Updated: draft beer no longer offered, only $5 light 12oz cans :(

Stay away from this restaurant. It is not hygienic. A friend ordered pizza for us and there was hair in the pizza. I went in to complain about it the next day. There was a middle age woman at the cashier she did not even listen or acknowledge my complain. Then, I checked the cooking area and it all made sense. Unfortunately, this place does not follow the health department guidelines. It is not hygienic. How are they even allowed to operate!

The staff seem to be having fun while there is a line and people are waiting. They rush you and make you feel like you are ordering too much. Also it looks like they do not want you there and you feel unwelcome. The person that took my cash went straight to the oven and put the pizza inside with bare hands! I give their hygiene a big 0! Worst Mod I have been to.